Does the mere thought of calling your leads have you running scared? Woah, hold on there! STOP! Turn around, sit down, we need to have a little conversation here. I want to help you with this. We can get you through this.

Fear:
First, stop feeling scared at the thought of calling your leads. There is nothing to fear. So what if they turn down your opportunity. If they can’t see the “light” why would you want to work with them anyways? If fear is a big motivator for you not calling your leads, you need to start focusing on getting rid of your fears. I once heard a great man talk about fear. He talked about two kinds of fear – authentic fear and inauthentic fear. Authentic fear is a bear outside your tent while camping, a crocodile swimming up to you while you are fishing, a tornado heading towards your house, etc… Inauthentic fear is the little stories you tell yourself of unknown outcomes to situations. Inauthentic fear is just thoughts and doubts that you have. Really look into those and ask yourself if that situation actually has any factual impact. Is someone telling you no, or get lost, or you’re just a spammer really going to hurt you? I mean, physically hurt you? No. It may bruise your ego a bit, but get over it. I mean, seriously, get over it already. If you let these little inauthentic fears rule your life, you will go nowhere fast.

Knowing It All:
Second, stop thinking that you have to have all of the answers in order to talk to them. There’s a great quote I was recently introduced to that goes: “Great leaders realize they don’t know everything and never try to prove they do.” -Simon Sinek. It’s not about knowing everything, it’s more about knowing where to find the information on things that you don’t know yet. If you work with the right company, most likely, they will have some kind of communication channel where you can ask questions of others who have been there, done that. You’ll have access to a team that can help you out. As a team, what one person may be good at and know a lot about, another won’t, but that person will mostly likely be keen in another area that the other person was not. It works both ways – a team effort. Each person on this Earth has their own strong suit. We were made to be individuals for a reason.

Customer Service:
Third, sometimes, it’s not about giving all the right technical answers to your leads. It’s about how you treat them and how you relate to them. The old adage of “You catch more flies with honey than you do vinegar” applies here. Smile when you talk to them – it will really change the tone of your voice when you speak. Sound confident, even if inside you may not be so confident, if you sound like you are, people will think that you are. If you sound hesitant or are stumbling around like you are unsure of yourself and what you are telling them, they will pick up on that. If you have great customer service skills, when you talk to a lead, you are more apt to convert them to a sale because of the tone of your voice and how you can empathize with them and their situation. Get the lead talking about themselves. Paraphrase what they tell you – “this is what I’m hearing you say”. Let them know that you have a solution for them – “I can help you with that”. Be happy and upbeat when talking with your lead. If you get them feeling like you are on their side, you’ll be golden. Most people just want to be understood and they want to be treated nicely and with respect. It’s not really all that hard to do. Just think of how you’d like to be treated if you were on the other end of the phone.

This one hits hard with me, because I’ve been on the other side of the phone with bad customer service reps, and certain companies have almost lost my business because of it. I’ve also been on the other side of the phone with really good customer service agents, and they have earned my respect and kept my business, gladly. When they sound friendly, caring, and understanding it’s almost like you “befriend” them and it makes you want to work with them a little bit more to get whatever issue resolved. The same would go for calling a lead. If you are friendly, caring, and understanding toward them, they will want to work with you more than if you were dry, sounded bored, and really didn’t seem to care about them, only yourself.

Summary:
So, let’s get rid of those little fears that you have of talking to your leads. The world is not going to end, you are not going to get hurt, and nothing bad is going to happen to you if you talk to a lead. You will be alive and well after that conversation. Instead of fearing the call, visualize the call going perfectly, that you answer their questions with ease, the two of you hit it off, and the person is so impressed with you, that they buy whatever it is that you are selling.

Next, let’s get rid of the thought that you have to know it all right now in order to talk to your lead. Instead of going through a dry technical talk about how your company is where they should be, talk about them. Oh, and quit thinking that the customer is going to ask you all the questions that you fear them asking you because you are afraid if you answer honestly, they won’t want to work with you. This also goes back to the whole discussion on fears. Get your lead talking about themselves and what they want and need. Let them know that you understand where they are coming from and that you can help them with that. And if there is perchance a question posed that you do not know the answer to, do not try to wing it and give them a bad answer in the hopes of pleasing them. Instead, let them know that you do not have that information, but you can get it for them, and then get the information and get back to them with it.

Then, work on your customer service skills. Think back to stores you have been in with sales people and how you felt with they way different sales people treated you. You can do this with phone calls as well. How did different customer service reps treat you from say a credit card asking you to pay your bill, or a salesperson trying to sell you something, or perhaps a rep from your cell phone company when you had a problem that needed resolved. Think about what they said and how they said it. Did they make you feel good or feel bad? Then try to emulate the good ones, the ones that were really cool, really seemed to care, were really able to understand your situation and help you, and they were happy to do so.

Combining these three aspects when calling your leads will help you be more at ease and more comfortable. This will allow you to really shine and be more attractive to people so that they want to do business with you.

I wish you much success and if you have questions or could use some help in these areas, don’t hesitate to let me know. I love helping people and would love to help you resolve whatever issues you may have so that we can bring out the best in you!

Until next time…

Take Care and Create Your Greatest Day!

Join Kelli and the community of entrepreneurs that make it happen. Get yourself on track for success with the Internet Marketing Eduction and mindset skills you need to Live Abundantly Successful.

One of the biggest obstacles I’m seeing in the Online Marketing Industry is simple: Mindset. If your Mindset is holding you back, I can help you.

I used to struggle with a poor mindset. Not poor in financial means, but poor as in bad. Over the past year, I have worked greatly on my mindset and I am now a completely different person than I was before. I am much stronger, confident, outgoing, etc… This is not to say I don’t have anything left to conquer… Working with your mindset is a lifetime task.

You are constantly presented with ideas, which in turn, turn into your beliefs. Your beliefs rule your mindset, and thus, you yourself. But, I have good news. If you don’t like how you are, there is hope. You can change your mindset, and in doing so, change yourself.

I’ve often heard it said, if you don’t like how something is, wait five minutes and it will change. I’ve usually heard it applied to the weather in certain cities. But this is true of anything. What you feed yourself mentally determines how you see things.

I’ve seen countless case studies of how belief shapes a person. For example, a student believes they are bad at math and they just don’t get it. The student’s poor grades “confirm” that fact. In essence, however, they have led themselves to believe that they are bad in math, and therefore, the reflective grades only “prove” to the student that they were right.

I’ve heard this compared to being hypnotized, in that a hypnotist plants a certain suggestion in the subject and convinces him that it is true. Once the subject “believes” that whatever it is, is true, it happens. Such as in the case of a weight lifter being told that he absolutely could not lift a pencil off of a desk, when normally he could lift over 400 pounds over his head.

When we feed ourselves thoughts and ideas every day that we can or can not do something, our mind kicks into gear in order to make those thoughts and ideas true.

So, I have to ask you. Is your mindset holding you back? Is there some thought or idea there that you can’t do something? If so, let’s try for the next 21 days to re-program your mindset. Reverse those negative limiting beliefs into positive beliefs. Is there something you want to do, but think you can’t? Tell yourself you can. Convince yourself in your mind that you can do that. Visualize yourself doing what you have been wanting to do at night before you go to bed, in the morning as you wake up, and as many times during the day that you can. Visualize your goal and try not to just see it, but hear it, smell it, taste it, and touch it. When you involve all of your senses, it makes the experience much more vivid and memorable.

If you can do this for the next 21 days, I’m certain that whatever your limiting belief was, will be just a distant memory, and a new you will have emerged, doing and being the person you want to be. It starts with you. Shed the negative limiting beliefs and stand tall with your new image of yourself. I believe in you. You should believe in yourself now.

Until next time…

Take Care and Create Your Greatest Day!

Join Kelli and the community of entrepreneurs that make it happen. Get yourself on track for success with the Internet Marketing Eduction and mindset skills you need to Live Abundantly Successful.

A Good Leader

#1 Leaders relentlessly upgrade their team using every encounter as an opportunity to evaluate, coach and build self confidence.

#2 Leaders make sure people not only see the vision, they live and breathe it.

#3 Leaders get into everyone’s skin exuding positive energy and optimism.

#4 Leaders establish trust with candor, transparency and credit.

#5 Leaders have the courage to make unpopular decision and gut calls.

#6 Leaders probe and push with a curiosity that borders on skepticism, making sure their question are answered with action.

#7 Leaders inspire risk taking and learning by setting the example.

#8 Leaders celebrate!!!!!

~ John Welsh ~

Ask yourself today – are you following these examples – are you being A Good Leader? What’s holding you back? Learn to become the 3% Leader you know you can be! The world needs more Leaders, especially good ones, not more followers. Step up to the plate! You know you can do it!

I want to be the difference in the World today. What can I help you with to assure your Success?

Take Care and Create Your Greatest Day!

Join Kelli and the community of entrepreneurs that make it happen. Get yourself on track for success with the Internet Marketing Eduction and mindset skills you need to Live Abundantly Successful.

When is the last time you gave someone a compliment or told someone they are doing a great job at something? It seems in adult life that we are conditioned to always find the negative in anything and point it out. When we are raising children, it is encouraged that we acknowledge their good behaviors in order to reinforce the fact that we want them to do that behavior again. By rewarding a child’s good behavior, it boosts their confidence and self-esteem and makes them want to do more good things to please us. However, as adults we somehow have forgotten the art of compliments and focus on only telling someone what they have done wrong.

It seems to me, that the saying “You catch more flies with honey than you do vinegar” is appropriate. If we focused on telling the people in our life that they have done something right, it will make them want to do more good things to please us. It helps build confidence and self-esteem and all around makes them a better person.

Think about someone in your life that has done something good, has had some kind of success, and pay them a compliment or recognition. It will go far in boosting that person up and enable them to come into a better mindset about themselves so that they continue to do good things.

I like to make it a habit to always find something good that someone has done and let them know that I think that they have done awesome and that they matter to me. If we boost each other up all the time it will be a far better world then always bringing someone down. Let’s focus on the positive and make this world a better place!